Privacy Policy

Protection of personal data

Here is our policy for protection of personal data and cookies

We are committed to protecting and respecting your privacy. This privacy notice sets out the ways in which we may process your personal data and your rights in relation to our processing.

Your collected data is stored securely and is neither rented nor sold to a third party.

1. Who is responsable for processing your data ?

Our head office is situated at the following address:
Jardins Animés, 4 rue Saint Claude, 77340 Pontault Combault, FRANCE

For any information, you can contact our company by email at info.uk@jardins-animes.com.

2. What is personal data?

Personal data is information that identifies a person: name, postal address, IP address, phone...
Jardins Animés, collects data about you in order to offer you its services of home product sales, order history, news, events and special offers.

3. What personal information we collect on our website

We ask you to fill in your first name and surname postal address, email, phone number, password. Your IP address is automatically collected for fraud control purposes.

All this information is necessary for processing, fulfilling and providing information relating to your orders and to carry out our obligations arising from any contracts entered into between you and us. Other unnecessary data is not collected: date of birth, geolocation ...

4. How we collect your personal information

This information is collected when:

  • creating a customer account
  • subscribing to the newsletter
  • Placing an order
  • using the contact form
  • sending an email to customer service
  • Submitting product reviews
  • sharing a product with a friend
  • Sharing via social networks from the site
  • Collecting cookies: Offering you tailored content, targeted advertising and statistical and navigation measures

5. Why we collect your personal information

This data is necessary for processing your order. The data is also necessary from a legal point of view enabling us to generate orders and invoices. This data also allows us to offer you services that improve your experience on our site and to communicate with you through newsletters.

Please note that, where you are asked to provide information to us which is of a sort that is necessary to enable us to perform a contract or fulfil a request that you make – if you do not do so, we may not be able to perform your contract or fulfil your request.

6. Who can access your data ?

The data is intended for the use of Jardins Animés. The data can be passed on to commercial and advertising partners. Or to subcontractors who are in charge of the good execution of your order, its payment, its management as well as the prevention and the fight against fraud.

7. How we protect your personal data

Jardins Animés is committed to protecting and respecting your privacy and ensuring that no third party has access to it without our consent.

Your data is neither rented nor sold to anyone. The data that you entrust to us is saved on the site which is accessible via the secured https protocol, visible via the green padlock in your address bar on your browser.

We do not store your bank details at any time. This data is kept in a safe place by our banking partners: Worldpay and Paypal

Access to our back office is subject to rigorous access controls, accessible to a limited number of people.

8. How long we keep your personal information

Customer data is kept for 5 years after your last order or connection to your account.

Prospect data is kept for three years after the last contact.

Data necessary to comply with legal obligations (invoices for example) are kept in accordance with the provisions in force.

Beyond these deadlines, or if you have made a deletion request, your data will be erased from our system.

9. Your rights

9.1 Your right to access, rectify and delete your data

To exercise your rights, simply send us an email, stating your request, accompanied by a copy of your ID.

A reply will be sent to you within one month of receiving your request.

Postal address: Jardins Animés, 4 rue Saint Claude, 77340 PONTAULT COMBAULT, FRANCE
Email: info.uk@jardins-animes.com
This right is exercised within the limits defined by the General Rules of Data Protection and in compliance with our legal obligations.

9.2 The right to prevent Jardins Animés processing your data for direct marketing purposes

At the bottom of each of our newsletters, you will find an unsubscribe link that you can simply click to unsubscribe.

You can also object by sending us an email stating your request and email address.

10. Transferring your data outside the European Union

We inform you that some personal data may be transmitted to providers located outside the EU. This may include companies such as Google, Pinterest or Facebook.

11. Cookies : what are they and what are they for ?

11.1 What are cookies ?

Cookies are tiny text files stored on your computer or other device when you visit certain web pages.

They are used on our website to make a user's experience more efficient.

11.2 The cookies we use

Strictly necessary cookies. They are cookies that are required for the operation of our website. They allow you to navigate our website, add items to a shopping bag and make a purchase.

Site analytics/performance cookies. They allow us to measure and analyse how users navigate our website and respond to marketing campaigns. It helps us to improve your shopping experience and make changes to our website.

Advertising cookies. They record what you have looked at on our website. We then use this information to make all our communications to you more relevant to what you are interested in. If you decide to turn off these cookies, the site will still be accessible.

11.3 Blocking cookies

As cookies are stored in your web browser, you can access them at any time to delete them. We draw your attention that removing functional cookies will no longer allow you to place an order on the Jardins Animés website.

You can also accept or remove behavioural advertising via a free external platform: youronlinechoices.com

You can usually (depending on the browser you are using) block cookies by consulting the "Help" tab of your browser via the menu bar.