Terms & Conditions

Risk free shopping

You take no risk when you shop with us.
There are no hidden delivery costs, no surprise additions for this or that, and you are covered by our comprehensive guarantee.
If you do not like what you have bought, simply return it to us within a fortnight in the original packing and in good condition, and we will refund your money. 

Easy ordering

Ordering is easy and completely secure. Just choose what you want, add to your basket, and go to the checkout. You will then be asked to complete your payment details (either by credit-card or UK cheque), and that's it! We won't charge you until your goods are ready for dispatch, and of course all the transactions are both secure as well as confidential. 

Guarantee

At Jardins Animés we want you to be happy with everything you buy from us. Our guarantee means that if for any reason you wish to cancel your order or are unhappy with your purchase just let us know, and/or return it to us in its original condition (including packaging) within 14 days and we will give you a full refund for the price of the item, excluding postage. Please retain proof of postage.
Note that this guarantee is only valid with the appropriate receipt and in no way affects your statutory rights.

Before returning any goods please contact our Customer Service Department by email.

Delivery details

There is a standard delivery charge of £9.90 for all orders, except where otherwise indicated.
Note that we are unable to deliver outside the UK at this time.
We do our best to deliver goods within 3 weeks of receipt of your order, subject to stock availability.
Please note no payment will be processed until your order is ready to be despatched.

Prices and payment

All prices quoted are inclusive of VAT.
Should you wish to pay by cheque, please note that this should be in sterling, drawn on a UK bank :
print the order form you'll receive by email.
send it with your cheque, to :
Jardins Animes
4 rue Saint Claude
77340 PONTAULT COMBAULT
France

Please ensure that you write your cheque card number and expiry date clearly on the back of the cheque
all orders must be accompanied by a valid form of payment before they can be processed.

Privacy policy

We do not sell or share our customer lists with any third parties, however we may from time-to-time send you information about our own products.

Copyright and disclaimer

We reserve the right to alter prices as necessary.
Every care has been taken to describe and portray the item accurately using current technology. Occasionally slight variations in actual goods may occur.
All dimensions are approximate and whilst we make every effort to reproduce colour accurately there may be slight colour variations.
All our handmade products may vary slightly from the picture.
All designs are copyright of Jardins Animés.
No part of this website or the information and designs contained within it may be reproduced without permission of the copyright holder.
All designs and products displayed remain property of the copyright holder and may not be reproduced in any form without permission.
All information contained within this site was correct at the time it went live however we reserve the right to alter prices as and when necessary, and without prior notice.
Although every effort is made to use high quality images we cannot guarantee an identical representation of the product you will receive.
All special offers are subject to availability.
We do not have a gift wrapping service at the moment.
No product will be despatched until payment is received in full.